Jiffy Lube

This engagement was more complex than a standard Shopify storefront. The project needed controlled voucher redemption workflows where customers could redeem prepaid service value while employees could validate usage, prevent duplicate redemptions, and keep reconciliation clean across operations. We also needed to execute in a partner-delivery environment with client-facing coordination and a launch that would not disrupt business performance.

Working alongside Digital Marketing Partners, we focused on backend system behavior and operational reliability. We built a custom voucher redemption infrastructure on top of Shopify, including an employee portal for validation workflows, transactional state controls, and reporting support. We also participated in client-facing calls, operational walkthroughs, and training support to ensure internal teams could confidently adopt the system and handle real-world edge cases at launch.