Privacy Policy

1. Information We Collect

When you contact Couve Stack, request information, or use our website and services, we may collect information that you voluntarily provide, such as your name, email address, phone number, company name, website, selected service, budget range, project requirements, business goals, technical requirements, timelines, and the details included in your enquiry or other communications. We may also retain relevant information shared during project discussions, proposals, service delivery, customer support, or ongoing communications.

In addition, we may collect standard technical and website usage information where applicable, including your IP address, browser type, operating system, device type, referring source, approximate region, pages visited, time spent on the website, navigation patterns, and general interactions with our website. Depending on the tools and services we use, this may also include information collected through necessary cookies, analytics technologies, browser preferences, forms, scheduling tools, CRM systems, or other third-party services connected to our website.

We only collect information that is relevant to operating our website, responding to enquiries, understanding project requirements, providing requested services, improving our website and services, maintaining security, and managing our business relationships.

2. How We Use Your Information

We may use the information you provide to respond to enquiries, questions, service requests, and project discussions, as well as to understand your requirements and prepare relevant proposals, quotations, plans, or recommendations. Where you choose to work with Couve Stack, information may be used to plan, develop, deliver, maintain, and support the agreed services, including websites, ecommerce solutions, SEO, AI solutions, applications, and custom software.

We may also use information to:

• communicate with you about projects, services, timelines, updates, support requests, and other business-related matters
• maintain appropriate client and project records
• improve our website content, usability, navigation, performance, and services
• understand which pages and services receive interest
• identify technical problems and monitor and maintain the security and reliability of our systems

Where applicable, information may also be used to detect, prevent, or investigate fraud, abuse, unauthorized activity, or security issues, and to meet contractual, accounting, tax, legal, regulatory, or compliance requirements. We may use aggregated or nonidentifiable information for analysis, reporting, business administration, and service improvement.

We do not sell or rent personal information, and we do not use enquiry information for automated marketing campaigns unless there is an appropriate legal basis or consent where required.

3. Cookies and Website Analytics

Couve Stack does not use advertising cookies or cross site tracking cookies on this website. If you choose a theme preference, that setting is stored locally in your browser and is not transmitted to us.

Where website analytics are enabled, the analytics service may use a first party cookie to distinguish between repeat visits. You can block or disable cookies through your browser settings without losing the functionality of the Couve Stack website.

4. How Long We Retain Your Data

Information submitted through enquiries is retained for up to 24 months. This allows us to understand the context of a previous conversation if you contact us again. After that period, the enquiry information is deleted. Records connected to paid projects or engagements may be kept for longer where necessary to meet applicable tax and legal obligations.

5. Your Privacy Rights and Information Requests

You can contact us at any time to request a copy of the personal information we hold about you. You may also ask us to correct inaccurate information or delete your personal data. To make a privacy request, email support@couvestack.com. We will action your request within 30 days.

If you are located in the United Kingdom or European Union, you also have the right to object to the processing of your personal data and to lodge a complaint with your local data protection authority.

6. How We Protect Your Information

The Couve Stack website is served over HTTPS. Information submitted through our enquiry forms is encrypted while being transmitted and is stored in systems with access controls. No website or online system can guarantee complete security. However, Couve Stack does not retain payment card information or other sensitive categories of personal data through this website.

7. Third-Party Service Providers and Tracking

We use a form delivery provider to receive website enquiries and an analytics provider to measure how visitors use the website. These service providers process information on our instructions and are not permitted to use that information for their own purposes.

The Couve Stack website does not embed social media tracking tools, advertising pixels, or session recording software.

8. Privacy Policy Updates and Contact Information

We may update this Privacy Policy when our website privacy practices change. If we make a material change, we will update the Last Updated date shown at the top of this page. Continued use of the website after an update indicates acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy, your personal information, or how Couve Stack handles website data, you can contact us at support@couvestack.com, or by post at 4th Floor, 531-A Lower Canal Rd E, Block A People’s Colony No 1, Faisalabad, 38000, Pakistan.